The following are answers to commonly asked questions about WildBlue. Feel free to contact us if you need more information.

GET WILD BLUE NOW Call Toll Free - 1-866-518-3633

Click HERE to Sign Up Now - You can save up to $210.00 TODAY)

General Information:

1. What is the WildBlue service and where is it available?
   WildBlue is a high-speed Internet access service for homes, home offices and small offices. It is available in virtually every location across the contiguous United States.
   
   
2. Why should I get WildBlue?
   WildBlue provides access to the Internet at much higher speeds than dial-up access: up to 1.5 Mbps which is more than 30 times faster than dial-up. A whole new world of content will open up to you with your broadband connection. And with WildBlue, you get an "always on" connection which means no dialing-in to get high-speed access to the Internet.
   
   
3. How hard is it to use?
   Not hard at all. Once we professionally install your WildBlue system which will take 2 to 3 hours, you are ready to surf the Internet at lightning fast speeds. You can use your same web-browser, go to the same sites, use your email, etc. just like you always have...but a lot faster! And it's always on so no more dialing-in delays, or getting "bumped off."
   
   
   
4. Who do I call if I have a problem?
   You just call the friendly customer care agents at WildBlue. We'll have a person you can talk to, 24 hours a day, 7 days a week. Customer Care: 1-866-WildBlue (945-3258) (toll free)
   
   
   
5. What equipment is needed to get the WildBlue service?
   It's easy. All you need is a WildBlue mini dish and a WildBlue modem. Learn more about the equipment.
   
   
   
6. What are my minimum computer system requirements to get WildBlue?
   Most computers in use today will meet our minimum system requirements. If you don't know if you meet them, please contact us and we can help you figure it out.
   
   PC/ Windows: 300 MHz or faster processing speed, minimum 128 MB Random Access Memory (RAM), and Windows 2000, XP Home or XP Professional and Vista operating systems. 100 MB of hard drive space and an ethernet card are required.
   
   Macintosh: 300 MHz or faster processing speed, 128MB Random Access Memory (RAM), and OS 10.4 or higher operating system. 100 MB of hard drive space and an ethernet card are required.
   
   
   
7. Are there any cancellation fees?
   WildBlue customers are required to sign a 24 month contract when they initiate service. If you disconnect your service before the 24 months expire, there will be a cancellation fee equal to the price of your monthly service multiplied by the remaining number of months in your contract.
   
   
   
8. What kind of speed can I expect?
   WildBlue offers packages that provide different speed levels. Our core Value Pak offers up to 512 Kbps download speed and up to 128 Kbps upload speed. Our Select Pak features download speeds up to 1.0 Mbps and upload speeds up to 200 Kbps. Our Pro Pak offers download speeds up to 1.5 Mbps and upload speeds up to 256 Kbps.
   
   
   
9. Can I be an installer?
   Yes, if you qualify. Learn more.

1. What does WildBlue cost?
   The WildBlue equipment price is $299.00 (MSRP) and professional installation is $179.95 (MSRP) plus taxes.  Save money, check out our current promotions and special offers.
   We offer a variety of service packages, including a Value Service at $49.95 per month. Learn more about the packages and prices we offer for your home and small office.
   
   
2. What if I have USED equipment?
   Normally we can install and activate your used equipment under the current promotions and special offers.   You will receive the same 2 year warranty, the same installation discount but you will save on the equipment cost.  BEWARE, some used equiment can not be activated until it is removed from the other customers account.  Contact us with the modem MAC ADDRESS (written on the white label on the modem) so we can verify the equipment before you buy.
    
   
3. What types of email options do I get with my WildBlue account?
   WildBlue offers an advanced suite of Internet services including the commonly used POP3 (like Outlook or Outlook Express) and web-based email options. WildBlue customers will receive between 5 and 10 email addresses (each with at least 100 MB capacity depending on the package chosen). More email addresses and additional capacity are available for a minimal extra charge.
   
   
4. Do I get dial-up service with my WildBlue account?
   Dialup is NOT REQUIRED for Wild Blue service.  WildBlue offers an optional remote-access dial-up service, allowing you to access your email and the Internet when you're not at home or out of the office. Dial up service costs $7.95 / month for 10 hours of use per month. This is an optional service that is available to all customers.
   
   
5. If I have WildBlue, do I need an additional account with an Internet Service Provider (ISP)?
   No. The WildBlue service includes all key ISP features like email, web space, etc. If you prefer, you can continue to use your current ISP for email and use the WildBlue service for your broadband Internet access. See your current ISP for details as separate ISP charges may apply.
   
   
6. If I sign up for WildBlue service, can I keep my AOL® account?
   Yes, if you prefer. You can use WildBlue for high-speed broadband Internet access and keep your AOL® service if, for example, you want to retain your current email account. You will need to pay a separate fee directly to AOL® beyond your monthly WildBlue fee. Please contact AOL® directly for more information.
   
   
7. Do you limit heavy bandwidth users?
   As is standard with other Internet Service Providers, WildBlue ensures that its service operates at optimum speeds for all of its customers. Since WildBlue is a shared network, we have a Fair Access Policy to ensure that extraordinary usage by a few customers doesn't negatively affect the normal usage of other customers. For the vast majority of users, the Fair Access Policy has no effect on their usage. For a few very heavy bandwidth users, the system may restrict their bandwidth and therefore their speed. See WildBlue's Fair Access Policy.
   
   
8. Do you offer a limited warranty on the equipment?
   Yes. You will receive a 90 day labor/24 months parts limited warranty on all equipment at no charge when you become a customer. View our Two-year limited warranty.

GET WILD BLUE NOW CALL Toll Free  1-866-518-3633

Availability Information

1. Where can I get WildBlue?
   Call us at 1-866-518-3633 or sign up online NOW!
   
   
2. Will your service be available in Alaska, Hawaii or Puerto Rico?
   Not at this time. The WildBlue service will be available only in the 48 contiguous United States due to the reach of our satellite signals. At present, we do not have plans to serve Alaska, Hawaii or Puerto Rico.
   
   
3. Can I get WildBlue service in a mobile vehicle like an RV or boat?
   Not at this time. WildBlue service was designed for stationary locations like homes and small businesses. We do not offer broadband service for mobile vehicles at this time.

1. What is the installation process like? Can I install my own dish?
   WildBlue professional installers quickly and efficiently install equipment and activate WildBlue's broadband service at your chosen location. The satellite mini-dish is about 26 inches x 28 inches and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to a satellite modem (a small box usually placed next to the computer), which connects to your computer via an Ethernet connection. Installation requires an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly. Self-installation is not offered.
   


2. Will my Home Owners Association allow mounting the WildBlue dish?
   The WildBlue dish is considered under what the FCC calls the "Over-the-Air Reception Devices Rule". This means the WildBlue dish is under the same classification as other residential satellite dishes (such as satellite television) and legally permissible for mounting on your home. As always, please check with your HOA for specific rules and covenants that may alter your rights. For additional information on the FCC ruling and dish classification, view the FCC OTARD documentation.
   
   
3. Can I use wireless home networking with WildBlue?
   Yes. WildBlue is compatible with all major wireless home networking products.
   
   
4. Do customers have to have a phone line in addition to the satellite connection?
   No. WildBlue offers an efficient 2-way broadband connection that requires no phone lines.
   
   
5. Do I need a southern line of sight to receive a signal from your satellite?
   Yes. You will need a clear view of the southern sky to receive a signal from the WildBlue satellite.